Samsung’s SSD Warranty Response Draws Threat of Legal Action [U]

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Update 06/12 10:20 AM ET: Samsung reached out to SammyGuru, clarifying its position on SSD warranty refunds. The company says that if a replacement isn’t available, customers will get a refund based on the product’s current market price, using the latest sale price on Samsung’s U.S. website, not the original purchase price.

Samsung says this policy applies to all its products and is shared with customers once the refund process starts. The company also said it has communicated this clarification to Mr. Rossmann. Original reporting follows below.

Samsung is facing criticism regarding a warranty claim for a failed SSD. The company offered the customer a refund for the defective drive, citing a lack of stock. However, the customer argues that the same drive is available for purchase on the Korean firm’s Amazon listing and has threatened legal action.

Louis Rossmann wants a new 4TB Samsung 990 Pro SSD as a replacement

Louis Rossmann, a popular right-to-repair activist, detailed the SSD warranty issue in a recent YouTube video. His personal 4TB Samsung 990 Pro SSD stopped working under the warranty period (it was running under a heatsink with two 80mm fans attached). Fortunately, the RAID 1 setup prevented data loss after the drive failed.

Rossmann contacted Samsung and provided diagnostic logs to prove the SSD was defective. The company acknowledged that the logs showed a problem with the drive. However, after receiving and testing the SSD, the firm informed him that its own tests showed the drive was healthy.

Later, Samsung returned the drive, but Rossmann found the SSD was still malfunctioning. He requested that the company send him a new 4TB 990 Pro SSD. If the firm fails to do so within 60 days, he plans to sue the SSD maker in court in Austin, Texas.

In response, Samsung offered a cash refund of $330 (the original purchase price of the drive), citing a lack of stock. He objected to the offer as the same SSD was still being sold through the company’s Amazon store… but for $949. As a result, purchasing a replacement will cost nearly three times the amount of the refund.

According to Samsung’s SSD warranty policy, the company will refund the product’s current market value if it cannot repair or replace the product. This wording suggests the Korean giant should pay the current price of the 4TB 990 Pro SSD. It will be interesting to see if the two sides can reach a resolution without going to court.

Written by

Binay Konwar

Binay Konwar started his blogging journey in 2014 and has since written plenty of tech articles. At present, he is working as a News Writer at SammyGuru, covering everything about Samsung. He holds a Master's degree in Mathematics, but his real passion lies in tech and writing. In his free time, he enjoys playing chess and watching movies.

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